JaySmallarchive Small Initiatives site archive, 2009-earlier. Use menu links for Jay Small's new blog and Ka Small's APODEXI site.

I will never understand...

03 Mar 2009
Posted by Jay Small

... how any company that provides expensive, business-critical software as a service via the Web (aka Web services) can refuse to offer a service level agreement to customers -- or act like no one ever asked before.

That is all.

What a nice Idea

Hey Jay,

there is a lot of money left on the table for this companies. But the most Web 2.0 companies are daydreamer - they dream, but they don't earn... :-)