I will never understand...
... how any company that provides expensive, business-critical software as a service via the Web (aka Web services) can refuse to offer a service level agreement to customers -- or act like no one ever asked before.
That is all.
What a nice Idea
Hey Jay,
there is a lot of money left on the table for this companies. But the most Web 2.0 companies are daydreamer - they dream, but they don't earn... :-)