I confess to high service standards and expectations for any industry. For those service managers who believe mediocrity is the best one can expect, I clearly state my position. There's something about a little process called payment for services I believe entitles me to expect something in return. This removes all doubts related to shared comments about service failure experiences, also known as the "every unhappy customer tells at least 10 others" rule. Today I'm an unhappy customer. Let me explain.
