management

Organizations are comprised of people, processes and technology. Finding the right mix for operational excellence is similar to what any good chef must do to produce an exquisite culinary dish. Managers must understand that communication is more than sharing a thought, idea or opinion. It is the art of interpretation and inspiration. It provides direction for goal attainment or business achievement. It is important enough to demand its place as a core competency necessary for effective organizational management.

At their worst, I'll admit, open-source software communities can breed flame wars, ugly breakups and needlessly forked development roadmaps. But at their best, you have to admit, open-source crowds share ideas, solve practical problems and tip hats at each others' successes.

Witness the Drupal community's post congratulating the developers of Joomla -- arguably Drupal's biggest competitor for mindshare -- on their new release.

I finally updated the presentations page to include PowerPoint decks from last year and this.

As interactive site teams I work with consider ways to increase engagement with consumers, I often hear requests for tools and methods to accomplish different forms of personalization and even loyalt

Wow. I can look back over the past six weeks and say, with resounding confidence, I've been busy:

Links in search of a good, hot meal: